BSNL CUSTOMER PERCEPTION SURVEY
(Dear customer: please provide following information and rate us to improve
Name of the
Q1) Since how long have you been using the BB CONNECTION OF BSNL ?
More than 6
More than 1 year
More than 2 year
than 5 year
the WORKING style of our product ?
Q3) How did
you reach us to buy this product?
>From an authorized dealer
sales associate of BSNL
Q4) According to you, what is the current scope of our product in the market?
Q5) Mention a few changes which you think we should undergo to make our product
leading in the market?
Q6) Do you know that the local/STD calls for your landline to any landline
across the country is
much cheaper? (Rs 1/- for 2 minutes.)
Q7) Please mention the features that you liked best about the product:
Q8) Is your current Broadband speed adequately meeting your current
business/ Home needs?
Q9) Do you plan to switch over to other unlimited combo plans with
higher speed in future?
Q10) If yes , please suggest the speed you would like?
16Mbps & above
Q11) Please state the make and model of your existing modem?
Q12) please specify the
occasions of fault due to BB modem:
Q13) Whether CPE ( BB Modem) working with you is
Q14) Kindly state the methodology of complaint reporting mechanism
Q15) Please specify the time taken by BSNL for redressal of
Less than 24 hrs
more than 3 days
Q16) Please specify the maximum duration for
which the BB service was unavailable?
2 to 8 hrs
More than 8 hrs
More than 24 hrs
More than 2 days
Q17) Please specify your expectations for
minimum time expected to clear the fault :
Q18) Kindly specify your usage of BB service:
Heavy Audio/Video downloads
Q19) Kindly specify your average duration
of BB service usage:
3 hrs daily
3 to 5 daily
More than 5 hrs
Q20) Is there any comment you may want to make about the quality or importance
of your current internet connection